Returns and Refunds Policy
Effective Date: 19-05-2025
At Ziah.in, your satisfaction is our priority. We aim to provide high-quality cosmetic products and a smooth shopping experience. However, if you are not completely satisfied with your order, we’re here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
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The product is damaged, defective, or incorrect.
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The product is unused, unopened, and in its original packaging.
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The return request is made within 7 days of delivery.
⚠️ Note: Due to hygiene and safety concerns, we do not accept returns on opened or used cosmetic products unless they are damaged or incorrect.
2. How to Request a Return
To initiate a return, please follow these steps:
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Email us at support@ziah.in with:
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Order number
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Reason for return
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Photos of the product (in case of damage/defect)
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Our support team will review and respond within 2–3 business days.
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If approved, we’ll arrange for a return pickup or provide further instructions.
3. Refund Process
Once we receive and inspect the returned item, we will:
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Notify you of the return status
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Process your refund to the original payment method within 5–7 business days
Non-refundable items:
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Shipping charges (if applicable)
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Discounted or clearance items (unless defective)
4. Cancellations
You may cancel your order before it is shipped. Once dispatched, the order cannot be canceled but may be eligible for return as per the policy above.
To cancel, email us at support@ziah.in as soon as possible with your order details.
5. Contact Us
For any questions or assistance, feel free to contact our customer support:
📧 Email: support@ziah.in
📞 Phone: 9825967864
🕒 Business Hours: 10:00 To 7:00 PM